Terms & Conditions & Data transfer statement

Data transfer statement:

I acknowledge the following personal data stored in the user account of Gyergyó Róbert Pál e.v. (5932 Gádoros, Bajcsy-Zsilinszky Endre utca 31) in the user database of roboroy.hu will be handed over to OTP Mobil Ltd. and is trusted as data processor. The data transferred by the data controller are the following: name, billing and shipping address, email address, phone number. The nature and purpose of the data processing activity performed by the data processor in the SimplePay Privacy Policy can be found at the followinglink: https://simplepay.hu/adatkezelesi-tajekoztatok

Terms & Conditions:

These General Terms and Conditions (hereinafter: GTC) contain the rights and obligations of the entrepreneur (hereinafter: Service Provider) and the viewer, buyer, user (hereinafter: Customer) who uses the electronic commercial services provided by the Service Provider via the roboroy.hu website . (Service Provider and Customer hereafter collectively: Parties). The General Terms and Conditions apply to all legal transactions and services that take place through the roboroy.hu website, regardless of whether they are performed from Hungary or abroad, by the Service Provider or its collaborators.

Service provider details:

Name: roboroy.hu

Headquarters and mailing address: 5932 Gádoros, Bajcsy-Zsilinszky Endre utca 31.

His phone number is +36 204362779

Registrar: Békés County Chamber of Commerce and Industry

Tax number: 90359293-1-24

Name of the bank managing the bank account: OTP Bank Nyrt.

Bank account number: 11773054-01014044-00000000

Data of the hosting provider:

Name of the storage service provider: Tárhely.eu Kft.

Address of the storage service provider: 1538 Budapest Pf.:510.

Email address of the hosting service provider: support@tarhely.eu

Website of the hosting service provider: tarhely.eu

Phone number of the hosting provider: 061 7892789 Fax: 061 7893789

1. Creation of the contract between the parties:

1.1. The subject of the contract is all products on the roboroy.hu website operated by the Service Provider. The main characteristics of the product you want to buy are included in the description next to the given product. We do not assume responsibility for damages resulting from misinterpretation of the description or possible typos in the database. The Service Provider handles the information on the website with due care, however, changes and typos are still possible. We are not responsible for any deviations from the images in our database, but we strive to ensure that the product images reflect reality as much as possible.

1.2. The Customer's order will only become effective if the Service Provider receives an automatic confirmation e-mail about the online order to the e-mail address provided by the Customer. If the Customer did not receive such a confirmation e-mail, the order was probably not completed or some technical error occurred.

1.3. Language of the contract: Hungarian. The contract is not considered a written contract.

1.4. Steps of electronic contract conclusion, the order

1.4.1 It is possible to make a purchase in the online store, but registration is not required. After registration, your own profile gives you the opportunity to access and use other convenience functions of the web store, including access to your purchase history, newsletter subscription/subscription, and previous purchases.

1.4.2 The Customer can register by clicking on the "My Account" menu item located in the upper right corner of the website, under the "Login" section, by clicking on the "Create your own account" section. To register and make a purchase, you must provide the following personal data: last name, first name, e-mail address, residential address, password, phone number. It is not necessary to activate the registration.

1.4.3 The Customer can log in as a registered Customer in the "My Account" menu in the upper right corner. In your account, you can enter addresses under the "Modify address data" menu item, you can modify your data, and under the "orders" menu item, the details of the Customer's purchases so far are also available for informational purposes.

1.4.4 You can request the deletion of the Customer's account and data by sending an email to admin@roboroy.hu. In this case, the system administrators will immediately delete the personal and other data in the Customer's profile from the system after receiving the request for deletion. According to the Accounting Act and the Data Protection Statement, we keep the data of the Customer and the orders for the period specified in the law. We will send an e-mail notification of the deletion of the Customer's data.

1.4.5 In addition to the individual product(s), the website includes the basic data and information required for the customer's decision, the price of the product, the product's parameters and its photo. The indicated prices are gross prices, which include VAT, but do not include shipping costs. By clicking on the "Add to cart" button next to the selected products, you can place the selected product in the desired quantity in the online store's virtual cart. Any product can be placed in the cart.

1.4.6 After placing the selected product(s) in the basket, the contents of the basket can be accessed by clicking on the basket in the header. The number of products can be modified here, and the items in the basket can be deleted.

1.4.7 To order products in the basket, click on the "Checkout" button, where the Customer can purchase as a registered Customer or without registration. If you are already registered in our system, it is enough to log in, you do not need to enter the delivery data again.

The selection of delivery and payment options utthe system calculates the current shipping costs, which can be clearly read. In the "Continue to summary" section, the data can of course be changed by clicking on the "Change" button. If you find everything in order during the order, you can finalize the order by pressing the "ORDER" button as the last step. However, for this, you must accept the following: "I acknowledge and accept the General Terms and Conditions and the payment obligation associated with the order.", and in the case of online bank card payment, the Data Transfer Statement.

1.4.8 After the order has been placed, our system sends an electronic confirmation to the Customer's e-mail address with the detailed details of the order.

1.4.9 The purchase and the conclusion of the contract are established upon payment of the consideration for the ordered products. The delivered goods remain the property of the supplier until the full payment of the purchase price. The concluded contract will not be registered. The Customer is obliged to provide real data during registration or when placing an order. The Customer is responsible for ensuring that the data provided by him/her is true and meets the requirements of completeness and timeliness. If the Service Provider becomes aware that the range of data provided by the Customer contains (also) elements that are not real, it is entitled to restrict the Customer's access to his/her account and to exclude the Customer from using roboroy.hu. The Service Provider has the right to restrict the Customer's access to his own account and to exclude the Customer from using roboroy.hu even if the Customer uses the shop or its services in an abusive manner. Abusive use is considered, for example, if the Customer places an order for several products, but does not take them due to his own fault, intentionally during the delivery of the products or after their arrival at the collection point.

1.4.10 The delivery of the ordered product(s) to the delivery company (the fact that the package has been sent) is communicated to the Customer by e-mail. Our customer service is ready to help the Customer with the details of the orders.

1.4.11 If the Service Provider does not fulfill its obligations under the contract because the goods specified in the contract are not available, or because it is unable to provide the ordered service, it is obliged to inform the Customer about this.

2. Payment terms:

2.1.1. The Service Provider offers the Customer 4 payment methods for paying the consideration for the order.

2.1.2 Payment by bank transfer - the Service Provider will issue an advance payment invoice to the Customer if he selects this option during the order. The Service Provider sends the fee request to the Customer by e-mail on the day of the order or at the latest 1-2 working days after that. The fee request includes the invoicing information provided by the Customer on the website, the total amount of the order, as well as the bank information required for the advance payment.

2.1.3. Cash on delivery - Cash on delivery None.

2.1.4. Payment by personal collection: None.

2.1.5. Payment by online bank card - SimplePay (powered by OTP Mobil)

OTP Mobil Kft. You can pay safely with the Simple system operated by Simple's security systems protect the Customer from online bank card abuse. This properly designed technical system means, among other things, the use of encrypted channels, encodings, and algorithms. Simple bank card payment has no transaction costs, so it is free of charge for the Customer.

You can pay online with the following bank cards: MasterCard, Maestro, VISA, VISA Electron, American Express

Attention! In the case of Maestro and Visa Electron cards, the issuing bank determines the use of the card on the Internet. If the issuing bank has authorized it, then Simplepay's system can accept it.

After finalizing the order, we will redirect you to Simple's secure payment page, where you can start the payment transaction by entering your card details. After that, the processing starts on the bank's processing systems. You will also be notified by email about the result of the payment, and you will be redirected to our page.

2.2. If, despite all the care taken by the Service Provider, an incorrect price is displayed on the website, especially with regard to the obviously incorrect, e.g. for a price of HUF "0" or HUF "1" that is significantly different from the well-known, generally accepted or estimated price of the product, which may appear due to a system error (promotional products advertised as part of promotions may be an exception to this), then the Service Provider is not obliged to deliver the product at an incorrect price, but can offer delivery at the correct price, knowing which the Customer may refrain from purchasing.

2.3. We reserve the right to change the price until the order is processed.

3. Delivery conditions

3.1. Domestic home delivery

The deadline and price for home delivery by courier of products in stock distributed by the Service Provider can be found in the Purchase conditions menu item published on the webshopprice it. Home delivery in Hungary is carried out by the shipping company GLS. If several orders are received from a Customer on the same day, they will be taken into account separately from the point of view of the home delivery fee, unless there is still the possibility to combine the orders based on the Service Provider's feedback. However, there is no longer a way to merge packages that have already been started. The Service Provider reserves the right to change the delivery fee, which comes into effect at the same time as activation on the webshop. Changing the shipping fee does not affect the purchase price of products that have already been ordered and confirmed.

3.2. Personal collection None.

3.3 Damages related to transport

If the courier has delivered a visibly damaged package (torn, dented, etc.), this must be reported as soon as possible as follows:

1.) Upon receipt: the courier must be asked to take a report and then take a photo of the damaged package. After that, the damage event must be reported to the Service Provider's customer service, preferably on the same day, but no later than the next working day.

2.) If the damage was noticed by the Customer later after receipt and the contents of the package were damaged, but he is no longer able to record a report with the courier, he has 3 calendar days from the date of receipt to report the problem to the Service Provider's customer service. If the Customer reports more than 3 calendar days later, no claim for compensation can be asserted.

4. Right of withdrawal 45/2014. (II.26.) based on government decree no

4.1. The provisions of this section apply only to natural persons acting outside the scope of their profession, occupation or business, who buy, order, receive, use, use goods, as well as the recipient of commercial communications and offers related to the goods (hereinafter referred to as "Consumer").

The consumer is entitled in the case of a contract for the sale of the product

a) the product,

b) when providing several products, to the last product provided,

withdraw from the contract without reason within fourteen (14) calendar days from the date of acceptance by the consumer or a third party other than the carrier indicated by him.

4.2. The consumer has the right to exercise his right of withdrawal in the period between the date of conclusion of the contract and the day of receipt of the product.

4.3. The consumer is not entitled to the right of withdrawal in the case of a product that was produced based on the instructions or at the express request of the consumer, or in the case of a product that was clearly tailored to the consumer and the packaging was opened by the consumer after delivery. Such products are, for example, switches, plugs, etc. ordered separately based on the Consumer's request, which were not originally included in the online store.

5. Procedure for exercising the right of withdrawal

5.1. 45/2014 of the Consumer's right of withdrawal. (II.26.) Govt. r. You can do so by using the sample declaration in Annex No. 2 or by making a clear declaration, i.e. by sending it to the Service Provider by e-mail or by post. The Consumer's intention to withdraw must be clearly stated in the declaration.

The consumer exercises his right of withdrawal within a deadline if he sends his cancellation statement to the Service Provider before the expiry of the deadline specified above.

5.2. The Consumer bears the burden of proving that he has exercised his right of withdrawal in accordance with the provisions set out in point 4.

5.3. The Service Provider will immediately confirm receipt of the Consumer's withdrawal statement by email.

5.4. In case of cancellation in writing, it shall be considered valid if the Consumer sends his declaration to this effect within 14 calendar days (even on the 14th calendar day) to the Service Provider.

5.5. In the case of notification by post, the Service Provider takes into account the date of mailing, and in the case of notification by e-mail, the time of sending the e-mail for the calculation of the deadline. The Consumer sends the letter as registered mail so that the date of posting can be reliably proven.

5.6. In the event of cancellation, the consumer must return the ordered product to the Service Provider without undue delay, but no later than within 14 days of the notification of cancellation. In case of exercising the right of withdrawal, the premises of the Service Provider are at your disposal. The deadline is considered to have been met if the Consumer sends the product (post it or hands it over to the courier he ordered) before the 14-day deadline expires.

5.7. The cost of returning the product to the Service Provider's address shall be borne by the Consumer, unless the Service Provider has undertaken to bear these costs. At the Consumer's request, the Service Provider arranges the return shipment, however, the cost of the return shipment organized by the Service Provider is borne by the Consumer.should deal with. The Service Provider's customer service receives the consumer's request for this.

5.8. The Service Provider is unable to accept the package returned by cash on delivery. Apart from the cost of returning the product, the Consumer will not be charged any other costs in connection with the cancellation.

5.9. If the Consumer withdraws from the contract, immediately, but no later than within 14 days of receiving the Consumer's statement of withdrawal, the Service Provider will refund all the compensation provided by the Consumer, including the cost paid for delivery, except for those additional costs that arose due to the fact that the Consumer is the Service Provider offered by the cheapest mode of transport other than standard transport selected mode. The Service Provider has the right to withhold the refund until the product has been returned, or the Consumer has not proven creditworthy that he has returned it: of the two, the Service Provider takes into account the earlier date.

5.10. During the refund, the Service Provider uses a payment method identical to the payment method used during the original transaction, unless the Consumer expressly consents to the use of another payment method; due to the application of this refund method, the Consumer will not be charged any additional costs.

5.11. The consumer can only be held responsible for the decrease in value of the product if it occurred due to use exceeding the use necessary to determine the nature and properties of the product.

6. Warranty

6.1. In case of faulty performance, the Service Provider is obliged to provide a warranty pursuant to Act No. 151/2003 on the mandatory warranty for certain consumer durables. (IX. 22.) Govt. in accordance with the provisions of the decree.

6.2. The (material) scope of the decree applies only to the products sold under the new consumer contract concluded in Hungary and listed in the annex to the decree HUF 10,000 gross. over product value.

6.3. The Service Provider is exempted from its warranty obligation only if it proves that the cause of the defect arose after performance.

6.4. With regard to durable consumer goods listed in the annex to the government decree, the mandatory warranty is 1 year, the starting date of which is the day the product is handed over to the Customer, or if the service provider or its representative performs the commissioning, the day of commissioning. For certain products, the Service Provider undertakes a more favorable than the mandatory, thus longer warranty period, which information about the longer warranty period is always indicated next to the given product.

6.5. Warranty rights can only be asserted by the Customer who is considered a consumer. The defect is not covered by the warranty if the cause of the defect occurred after the handover of the product to the Customer, for example, if the defect was due to improper commissioning (unless the commissioning was carried out by the Service Provider or its agent, or if the improper commissioning ranking can be traced back to an error in the user manual); improper use, ignoring the instructions for use and management; improper storage, improper handling, damage; caused by elemental damage, natural disaster.

6.6. In the event of a defect covered by the warranty, the Customer:

- primarily - at your choice - you can demand repair or replacement, unless fulfilling the chosen warranty claim is impossible, or if it would result in disproportionate additional costs for the Service Provider compared to fulfilling the other warranty claim, taking into account the value of the product in its faultless condition, the gravity of the breach of contract and the caused damage to the Customer's interests by fulfilling a warranty claim.

- if the Customer has not undertaken the repair or replacement, within the time limit corresponding to this obligation, he is unable to comply with the Customer's interests, or if the Customer's interest in the repair or replacement has ceased, the Customer - at his option - will receive a proportional reduction of the purchase price claim, you can correct the error at the Service Provider's expense yourself or have it corrected by someone else, or can withdraw from the contract. There is no room for cancellation due to an insignificant error.

6.7. If the Customer asserts a replacement request within three working days from the date of purchase (commissioning) due to product failure, the Service Provider may not claim disproportionate additional costs, but is obliged to replace the product, provided that the failure prevents the intended use.

6.8. The repair or replacement must be carried out within an appropriate time frame, taking into account the characteristics of the product and the purpose expected by the Customer, while protecting the interests of the Customer. The Service Provider must endeavor to carry out the repair or replacement within fifteen days at most. During the repair, only new parts may be installed in the product.

6.9. The part of the repair time during which the Customer cannot use the product as intended is not included in the warranty period. The warrantyin case of replacement (repair) of the product or part of the product, the warranty period starts again for the replaced (repaired) product (product part), as well as for the defect arising as a result of the repair.

6.10. The costs related to the fulfillment of the warranty obligation shall be borne by the Service Provider.

6.11. However, the Customer does not have the right to assert an accessory warranty and warranty claim, or a product warranty and warranty claim at the same time, parallel to each other, due to the same defect. Regardless of these limitations, the Customer is entitled to the rights arising from the warranty.

6.12. The guarantee therefore does not affect the enforcement of the Customer's legal rights, particularly those relating to accessories and product warranties and compensation.

6.13. If a legal dispute arises between the parties, which they cannot resolve amicably, the Customer may initiate a conciliation board procedure, pursuant to 11.2. on the basis of those indicated in point.

7. Accessories warranty

7.1.1. In the event of defective performance by the Service Provider, the Customer may assert a warranty claim against the Service Provider. In the case of the purchase of a new product purchased under a consumer contract, the Customer may assert warranty claims for product defects that already existed at the time of delivery of the product within a 2-year statute of limitations from the date of receipt. After the two-year statute of limitations has passed, the Customer can no longer assert its accessory warranty rights.

7.1.2. In the case of a contract concluded with a non-consumer, the entitled party may enforce his warranty claims within a 1-year limitation period from the date of receipt.

7.1.3. The Customer may, at his or her choice, request repair or replacement, unless the fulfillment of the Customer's chosen request is impossible or the Service Provider would incur disproportionate additional costs compared to the fulfillment of another request. If the Customer did not or could not request the repair or replacement, he may request a proportional reduction of the compensation, or the Customer may repair the defect at the Service Provider's expense, or have it repaired by someone else or, as a last resort, withdraw from the contract. There is no room for cancellation due to an insignificant error.

7.1.4. The Customer may switch from his chosen accessory warranty right to another, but he is obliged to bear the cost of the switch, unless it was justified or the Service Provider gave a reason for it.

7.1.5. The Customer is obliged to notify the Service Provider of the error immediately after its discovery, but no later than within two months of the discovery of the error.

7.1.6. The Customer can assert his accessory warranty claim directly against the Service Provider.

7.1.7. Within six months from the completion of the contract, there is no other condition for validating the accessory warranty claim, apart from the notification of the defect, if the Customer proves that he purchased the product from the Service Provider (by presenting an invoice or a copy of the invoice). In such a case, the Service Provider will only be released from the warranty if it disproves this presumption, i.e. it proves that the defect of the product occurred after it was handed over to the Customer. If the Service Provider is able to prove that the cause of the error arose from a cause that can be blamed on the Customer, it is not obliged to grant the warranty claim made by the Customer. However, after six months from the date of performance, the Customer is obliged to prove that the defect recognized by the Customer was already present at the time of performance.

7.1.8. If the Customer asserts his warranty claim with respect to a part of the product that can be separated from the product - from the point of view of the indicated defect - the warranty claim is not considered asserted for other parts of the product.

8. Product warranty

8.1. In the event of a defect in a movable thing (product), the Customer may exercise his right or product warranty claim as defined in point 8, as he chooses.

8.2. As a product warranty claim, the Customer may only request the repair or replacement of the defective product.

8.3. The product is defective if it does not meet the quality requirements in force at the time it is placed on the market or if it does not have the properties described by the manufacturer.

8.4. The Customer may assert his product warranty claim within two years of the product being placed on the market by the manufacturer. After this deadline, you will lose this right.

8.5. You may only exercise your product warranty claim against the manufacturer or distributor of the movable item. In the event of a product warranty claim, the Buyer must prove the defect of the product.

8.6. The manufacturer (distributor) is only released from its product warranty obligation if it can prove that:

– the product was not manufactured or marketed as part of its business activities, or

- the defect was not recognizable according to the state of science and technology at the time of placing it on the market or

- the defect of the product results from the application of legislation or mandatory official regulations.

One reason is sufficient for the manufacturer (distributor) to be exemptedto play

9. Data protection

By making a purchase on the webshop, the Customer declares that he has read and accepts the terms of these Terms and Conditions and the Data Protection Statement published on the webshop, and that he consents to the data processing contained in the Data Protection Statement.

10. Copyrights

The written and visual content appearing on the surfaces of roboroy.hu, which is owned by the Service Provider, is protected by copyright. Any partial or complete image, text or stylistic copying is only possible with the author's written permission!

11. Complaint handling, applicable law, legal enforcement

11.1. In relation to this Agreement, Hungarian law is the governing law.

11.2. CLV of 1997 on consumer protection. in accordance with the provisions of the law, if any consumer dispute between the Service Provider and the Customer is not settled during negotiations with the Service Provider, the Customer may apply to the conciliation body competent according to his place of residence and initiate the procedure of the Body, or he may also apply to the Conciliation Body competent according to the seat of the Service Provider. The roboroy.h. name of the competent conciliation body according to its seat: Conciliation Body operated by the Békés County Chamber of Commerce and Industry, 5600 Békéscsaba, Penza ltp. 5, Tel: 0666 324-976, e-mail: bekeltetes@bmkik.hu web address: bmkik.hu

11.3. In order to settle the consumer dispute, the Service Provider uses the conciliation board procedure and cooperates during its procedure. If the Customer wishes to conduct and settle the consumer dispute online, he can do so via the online dispute resolution platform at http://ec.europa.eu/odr. The Customer may contact the regional office with regard to the consumer complaint. More information on this is available at the following link: http://jarasinfo.gov.hu/.