Privacy Policy
Information on data management
Date of acceptance: 2024-08-14
Data controller
Name: Roboroy.hu
Headquarters: 5932 Gádoros Bajcsy-Zsilinszky Endre utca 31
Mailing address, complaint handling: admin@roboroy.hu
E-mail: admin@roboroy.hu
Phone number: 06204362779
Website: http://roboroy.hu
Hosting provider
Name: Tárhely.Eu Kft.
Mailing address: 1538 Budapest, Pf.: 510.
Email address: support@tarhely.eu
Phone: 06 1 789-2-789
Fax: 06 1 789-3-789
Description of data processing during the operation of the webshop
General Data Protection Regulation No. 2016/679 of the European Union (hereinafter: Regulation, GDPR) and CXII of 2011. TV. (hereinafter: Infotv.) based on
Information about the use of cookies
What is a cookie?
The Data Controller uses so-called cookies when visiting the website. The cookie is an information package consisting of letters and numbers that our website sends to your browser with the aim of saving certain settings, facilitating the use of our website and helping us to collect some relevant, statistical information about our visitors.
Some of the cookies do not contain personal information and are not suitable for identifying the individual user, but some of them contain an individual identifier - a secret, randomly generated string of numbers - which is stored on your device, thus ensuring your identification. The operational duration of each cookie is contained in the relevant description of each cookie.
Legal background and legal basis of cookies:
Basically, we distinguish between three types of cookies: cookies that are essential for operation, which serve the proper functioning of the Website, cookies for statistical purposes and cookies for marketing purposes.
The legal basis for data management is your consent in the case of cookies for statistical and marketing purposes based on Article 6 (1) point a) of the Regulation, as well as the legal basis necessary to ensure the operation of the Website according to Article 6 (1) point f) of the Regulation interest, in the case of cookies necessary for operation.
The main characteristics of the cookies used by the website:
Cookies essential for operation:
If you do not accept the use of these cookies, certain functions may not be available to you.
Cookies strictly necessary for operation: These cookies are essential for the use of the website and enable the use of the basic functions of the website. In the absence of these, many functions of the site will not be available to you. The lifetime of these types of cookies is limited to the duration of the session.
Cookie First
Cookie First
Cookies for statistical purposes:
Google Analytics cookie: Google Analytics is Google's analysis tool that helps the owners of websites and applications to get a more accurate picture of their visitors' activities. The service may use cookies to collect information and report statistical data on the use of the website without individually identifying visitors to Google. The main cookie used by Google Analytics is the "__ga" cookie. In addition to the reports generated from website usage statistics, Google Analytics - together with some of the advertising cookies described above - can also be used to display more relevant ads in Google products (such as Google Search) and across the Internet.
Cookies for improving the user experience: These cookies collect information about the user's use of the website, for example, which pages are visited most often or what error message is received from the website. These cookies do not collect information that identifies the visitor, that is, they work with completely general, anonymous information. We use the data obtained from these to improve the performance of the website. The lifetime of these types of cookies is limited to the duration of the session.
Cookie First
Marketing cookies:
Google Adwords cookie When someone visits our site, the visitor's cookie ID is added to the remarketing list. Google uses cookies, such as NID and SID cookies, in Google products, such as to customize the ads displayed in Google Search. For example, it uses such cookies to remember your most recent searches, your previous interactions with ads or search results from certain advertisers, and your visits to advertisers' websites. AdWords conversion tracking uses cookies. To track sales and other conversions resulting from the ad, cookies are saved on the user's computer when that person clicks on an ad. Some of the common uses of cookies are: to select ads based on what is relevant to the user, to improve reporting on campaign performance, and to avoid showing ads that the user has already seen.
Remarketing cookies: Used by previous visitorsmay appear when you browse other websites in the Google Display Network and search for terms related to your products or services
Facebook pixel (Facebook cookie) The Facebook pixel is a code with the help of which a report is prepared on the website about conversions, target audiences can be compiled, and the owner of the page receives detailed analysis data about the visitors' use of the website. With the help of the Facebook pixel, you can display personalized offers and advertisements to website visitors on the Facebook interface. You can read Facebook's privacy policy here: https://www.facebook.com/privacy/explanation
You can find more information about deleting cookies at the following links:
Internet Explorer: http://windows.microsoft.com/en-us/internet-explorer/delete-manage-cookies#ie=ie-11
Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer
Mozilla: https://support.mozilla.org/hu/kb/weboldalak-altal-ellyezett-sutik-torlese-szamito
Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac
Chrome: https://support.google.com/chrome/answer/95647
Edge: https://support.microsoft.com/hu-hu/help/4027947/microsoft-edge-delete-cookies
Google Consent Mode v2
The Data Controller has integrated the Google Consent Mode v2 version into its website, and ensures the management of consents and refusals based on the new version via the cookie panel. Based on Google Consent Mode v2, in addition to the previous two (analytics_storage, ad_storage) flags, Google uses two additional flags that will be used to store and read cookies for statistical and advertising purposes:
ad_user_data: Any user data that can be sent to Google for advertising purposes.
ad_personalization: The user's data can be used for personalized advertising purposes, such as remarketing.
The operation of these two switches is used to determine whether the storage and reading of cookies for statistical or advertising purposes is allowed.
Data processed for the purpose of concluding and fulfilling the contract
In order to conclude and fulfill the contract, several cases of data management may be implemented. We would like to inform you that data processing related to complaint handling and warranty administration is only carried out if you exercise one of the aforementioned rights.
If you do not make a purchase through the webshop, but are only a visitor to the webshop, then the provisions of data management for marketing purposes may apply to you if you give us consent for marketing purposes.
The data processing carried out for the purpose of concluding and fulfilling the contract in more detail:
Getting in touch
If, for example, you contact us with a question about a product by email, contact form, or phone. Prior contact is not mandatory, you can skip this and order from the webshop at any time.
Managed data
Data provided by you during contact.
Duration of data management
We process the data only until the contact is completed.
Legal basis for data management
Your voluntary consent, which you give to the Data Controller by contacting us. [Data management according to Article 6 (1) point a) of the Regulation]
Registration on the website
By storing the data entered during registration, the Data Controller can provide a more convenient service (e.g. the data subject does not have to be entered again when making a new purchase). Registration is not a condition for concluding a contract
Managed data
During data management, the Data Controller manages your name, address, telephone number, e-mail address, the characteristics of the purchased Goods and the date of purchase.
Duration of data management
Until you withdraw your consent.
Legal basis for data management
Your voluntary consent, which you give to the Data Controller when you register [Data processing according to Article 6 (1) point a) of the Regulation]
Order processing
During the processing of orders, data management activities are necessary in order to fulfill the contract.
Managed data
During data management, the Data Controller manages your name, address, telephone number, e-mail address, the characteristics of the purchased Goods, the order number and the date of purchase.
If you have placed an order in the webshop, data management and the provision of data are essential for the fulfillment of the contract.
Duration of data management
We process the data for 5 years according to the civil law statute of limitations.
Legal basis for data management
Fulfillment of the contract. [Data management according to Article 6 (1) point b) of the Regulation]
Issue of the invoice
The data management process takes place in order to issue an invoice in accordance with the law and to fulfill the obligation to preserve accounting documents. The Sztv. Pursuant to § 169, paragraphs (1)-(2), economic companies must keep the accounting documents directly and indirectly supporting the accounting.
Managed data
Name, address, e-mail address, telephone number.
Duration of data management
The invoices issued by Sztv. Based on § 169, paragraph (2).it must be kept for 8 years from the date of issue of the invoice.
Legal basis for data management
CXXVII of 2007 on VAT. On the basis of Section 159 (1), the issuance of the invoice is mandatory and it must be kept for 8 years on the basis of Section 169 (2) of Act C of 2000 on accounting [Data processing according to Article 6 (1) point c) of the Regulation].
Data management related to the delivery of goods
The data management process takes place in order to deliver the ordered product.
Managed data
Name, address, e-mail address, telephone number.
Duration of data management
The Data Controller manages the data until the delivery of the ordered goods.
Legal basis for data management
Fulfillment of the contract [Data management according to Article 6 (1) point b) of the Regulation].
Recipients and data processors of data processing related to the delivery of goods
Name of recipient: GLS General Logistics Systems Hungary Csomag-Logisztikai Kft.
Address of the addressee: 2351 Alsónémedi, GLS Európa u. 2.
Recipient's phone number: 06-29-88-67-00
Recipient's e-mail address: info@gls-hungary.com
The addressee's website: https://gls-group.eu/HU/hu/home
The courier service contributes to the delivery of the ordered goods based on the contract concluded with the Data Controller. The courier service handles the personal data received in accordance with the data management information available on its website.
Name of recipient: Magyar Posta Zartkörűen Mukködő Reszvénytársaság
Address of the addressee: 1138 Budapest, Dunavirág utca 2-6.
Recipient's phone number: +36-1/767-8200
The recipient's e-mail address is: ugyfelszolgalat@posta.hu
The addressee's website: posta.hu
The courier service contributes to the delivery of the ordered goods based on the contract concluded with the Data Controller. The courier service handles the personal data received in accordance with the data management information available on its website.
Name of the recipient: Trans-Pack Logisztika Kft.
Address of the addressee: 2351 Alsónémedi, hoursz 3306
Recipient's phone number:
Recipient's e-mail address:
Recipient's website: https://trans-pack.hu/
The courier service contributes to the delivery of the ordered goods based on the contract concluded with the Data Controller. The courier service handles the personal data received in accordance with the data management information available on its website.
Management of warranty and guarantee claims
Warranty and guarantee claims are covered by Art. 19/2014. (IV. 29.) We must act according to the rules of the NGM decree, which also determines how we must handle your claim.
Managed data
19/2014 when handling warranty and guarantee claims. (IV. 29.) We must act according to the rules of the NGM decree.
On the basis of the decree, we are obliged to take a record of the warranty or guarantee claim notified to us, in which we record:
your name, address, and a statement that you consent to the processing of your data recorded in the protocol in accordance with the regulations,
the name and purchase price of the movable item sold within the framework of the contract between you and us,
the date of performance of the contract,
the date of notification of the error,
description of the error,
the right you want to enforce based on your warranty or guarantee claim, and
the method of settlement of the warranty or guarantee claim or the reason for rejecting the claim or the right to be asserted based on it.
If we receive the purchased Goods from you, we must issue a receipt for this, which must state
your name and address,
data necessary to identify the thing,
the date of receipt of the item, as well
the time when you can receive the repaired item.
Duration of data management
The company is obliged to keep the record of the consumer's warranty or guarantee claim for three years from the date of its recording, and to present it at the request of the inspection authority.
Legal basis for data management
The legal basis for data management is 19/2014. (IV. 29.) NGM decree [4. Compliance with legal obligations according to § (1) and § 6 (1)] [Data management according to Article 6 (1) point c) of the Regulation].
Handling of other consumer protection complaints
The data management process takes place in order to handle consumer protection complaints. If you have contacted us with a complaint, data management and the provision of data are essential.
Managed data
Buyer's name, phone number, email address, content of complaint.
Duration of data management
Consumer protection complaints are kept for 3 years based on the Consumer Protection Act.
Legal basis for data management
Whether you file a complaint with us is your voluntary decision, however, if you file a complaint with us, the CLV of 1997 on consumer protection. Act 17/A. § (7) we are obliged to keep the complaint for 3 years [data management according to Article 6 (1) point c) of the Regulation].
Data processed in relation to the verifiability of consent
During registration, ordering, and subscribing to the newsletter, the IT system stores the information related to the consentmathematical data for later provability.
Managed data
Date of consent and IP address of the person concerned.
Duration of data management
Due to the legal regulations, the consent must be proven later, therefore the duration of the data storage is stored for the limitation period after the termination of the data management.
Legal basis for data management
Article 7 (1) of the Regulation stipulates this obligation. [Data management according to Article 6 (1) point c) of the Regulation]
Data management for marketing purposes
Data management related to sending newsletters
The data management process takes place in order to send out newsletters.
Managed data
Name, address, e-mail address, telephone number.
Duration of data management
Until the data subject's consent is revoked.
Legal basis for data management
Your voluntary consent, which you give to the Data Controller by subscribing to the newsletter [Data processing according to Article 6 (1) point a) of the Regulation]
Data management related to the sending and display of personalized advertisements
The data management process is carried out in order to send out advertising content with content corresponding to the interests of the person concerned.
Managed data
Name, address, e-mail address, telephone number.
Duration of data management
Until you withdraw your consent.
Legal basis for data management
Your voluntary, separate consent that you give to the Data Controller during data collection [Data processing according to Article 6 (1) point a) of the Regulation]
Remarketing
Data management as a remarketing activity is carried out with the help of cookies.
Managed data
Data managed by cookies specified in the cookie information.
Duration of data management
The data storage period of the given cookie, more information is available here:
Google's general cookie information:
https://www.google.com/policies/technologies/types/
Google Analytics information:
https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?hl=en
Facebook information:
https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen
Legal basis for data management
Your voluntary consent, which you give to the Data Controller by using the website [data management according to Article 6 (1) point a) of the Regulation].
Prize draw
The data management process takes place in order to run the prize draw.
Managed data
Name, email address, phone number.
Duration of data management
The data will be deleted after the end of the prize draw, with the exception of the winner's data, which the Data Controller is required to keep for 8 years based on the Accounting Act.
Legal basis for data management
Your voluntary consent, which you give to the Data Controller by using the website. [Data management according to Article 6 (1) point a) of the Regulation]
Additional data management
If the Data Controller wishes to carry out further data processing, it will provide preliminary information on the essential circumstances of data processing (legal background and legal basis of data processing, purpose of data processing, scope of data processed, duration of data processing).
Recipients of personal data
Data processing for the storage of personal data
Name of the data processor: Tárhely.Eu Szolgáltató Kft
Contact details of the data processor:
Phone number: +36 1 789 2 789
Email address: support@tarhely.eu
Headquarters: 1538 Budapest, Pf.: 510.
Website: https://tarhely.eu
The Data Processor stores personal data based on the contract concluded with the Data Controller. You are not entitled to access personal data.
Data processing activity related to sending newsletters
Name of the company operating the newsletter system: roboroy.hu
Headquarters of the company operating the newsletter system: 31 Bajcsy-Zsilinszky Endre utca, 5932 Gádoros.
Phone number of the company operating the newsletter system: +36204362779
Email address of the company operating the newsletter system: admin@roboroy.hu
Website of the company operating the newsletter system: roboroy.hu
The Data Processor participates in the sending of newsletters based on the contract concluded with the Data Controller. In doing so, the Data Processor processes the data subject's name and e-mail address to the extent necessary for the newsletter.
Accounting-related data management
Name of the data processor: Acounto Magyarország Kft.
The seat of the data processor is: Mártírok útja 37, 7623 Pécs.
The phone number of the data processor: +3672884096
The e-mail address of the data processor is: hello@acounto.com
Website of the data processor: http://www.acounto.com
Based on a written contract with the Data Controller, the Data Processor participates in the bookkeeping of accounting documents. In doing so, the Data Processor will provide the name and address of the data subject to the extent necessary for accounting records, Sztv. It is processed for a period of time corresponding to paragraph (2) of § 169, after which it is deleted immediately.
Invoicing-related data processing
Name of the data processor: KBOSS.hu Kft.
The seat of the data processor is: Záhony utca 7, 1031 Budapest.
Phone number of the data processor:
The e-mail address of the data processor is: info@szamlazz.hu
Website of the data processor: http://www.szamlazz.hu/
Based on the contract concluded with the Data Controller, the Data Processor participates in the registration of accounting documents. In doing so, the Data Processor will provide the name and address of the data subject to the extent necessary for accounting records, Sztv. It is processed for a period corresponding to paragraph (2) of § 169, after which it is deleted.
Data management related to online payment
Name of the data controller: OTP Mobil Szolgáltató Kft.
Registered office of the data controller: Budapest, Váci út 135-139-B. ép. 5. em, 1138
Phone number of the data controller: (06 1) 366 6611
E-mail address of the data controller: ugyfelszolgalat@simple.hu
Website of the data controller: https://otpmobil.hu/
Based on the contract concluded with the Data Controller, the payment service provider participates in the implementation of online payment, for which data is transferred to the online payment service provider during the purchase process. In doing so, the online payment service provider handles the invoicing name, name and address, order number and date according to its own data management rules.
The purpose of the data transmission is to provide the online payment service provider with the transaction data necessary for the payment transaction initiated by the online payment service provider.
The legal basis for data transfer: the fulfillment of the contract between you and the Data Controller pursuant to Article 6 (1) point b) of the Regulation, which includes payment by the customer, and in the case of online payment, the payment requires data transfer in accordance with this point
Trusted store program
For the operation of the www.arukereso.hu (Online Comparison Shopping Kft. 1074 Budapest, Rákóczi út 70-72., Tax number: 24868291-2-42, Company registration number: 01-09-186759) Trusted store program, after shopping here, the customer his e-mail address and the name of the Goods purchased by him to arukereso.hu is transmitted. The purpose of the data transfer: requesting and displaying customer feedback. The personal data transmitted in this way is processed by Online Comparison Shopping Kft. it is managed in accordance with www.arukereso.hu's Data Protection and Data Management Policy. Online Comparison Shopping KFT is considered the data controller of the data transmitted in this round.
Your rights during data management
Within the period of data management, you are entitled to the following rights according to the provisions of the Regulation:
the right to withdraw consent
access to personal data and information about data management
right to rectification
restriction of data management,
right to erasure
right to protest
right to portability.
If you wish to exercise your rights, it involves your identification, and the Data Controller must necessarily communicate with you. Therefore, for the purpose of identification, it will be necessary to provide personal data (but the identification can only be based on data that the Data Controller manages about you anyway), and your complaints about data management will be available in the Data Controller's email account within the period specified in this information regarding complaints. If you were a customer of ours and would like to identify yourself in order to handle complaints or warranty, please enter your order ID for identification. Using this, we can also identify you as a customer.
The Data Controller will respond to complaints related to data management within 30 days at the latest.
The right to withdraw consent
You have the right to withdraw your consent to data management at any time, in which case the data provided will be deleted from our systems. However, please note that in the case of an order that has not yet been fulfilled, the cancellation may result in us not being able to deliver to you. In addition, if the purchase has already been completed, based on the accounting regulations, we cannot delete the data related to invoicing from our systems, and if you owe us a debt, then based on a legitimate interest related to the collection of the claim, we can process your data even if you withdraw your consent.
Access to personal data
You are entitled to receive feedback from the Data Controller as to whether your personal data is being processed, and if it is being processed, you are entitled to:
get access to the processed personal data and
inform the Data Controller of the following information:
the purposes of data management;
categories of personal data processed about you;
information about the recipients or categories of recipients to whom the personal data has been or will be communicated by the Data Controller;
the planned period of storage of personal data or, if this is not possible, the criteria for determining this period;
your right to request from the Data Controller the correction, deletion or restriction of processing of your personal data and, in the case of data processing based on legitimate interests, to object to the processing of such personal data;
the right to submit a complaint to the supervisory authority;
if the data were not collected from you, their sourceall available relevant information;
about the fact of automated decision-making (if such a procedure is used), including profiling, as well as, at least in these cases, comprehensible information about the logic used and the significance of such data management and the expected consequences for you.
The purpose of exercising the right may be aimed at establishing and checking the legality of data management, therefore, in the event of multiple requests for information, the Data Controller may charge a fair fee in exchange for providing the information.
Access to personal data is ensured by the Data Controller by sending the processed personal data and information to you by email after your identification. If you have registered, we provide access so that you can view and check your personal data by logging into your user account.
Please indicate in your request that you are requesting access to personal data or information related to data management.
Right to rectification
You have the right to request that the Data Controller correct inaccurate personal data concerning you without delay.
Right to restriction of data processing
You have the right to request that the Data Controller restrict data processing if one of the following is true:
You dispute the accuracy of the personal data, in which case the restriction applies to the period that allows the Data Controller to check the accuracy of the personal data, if the exact data can be determined immediately, the restriction will not apply;
the data management is illegal, but you oppose the deletion of the data for any reason (for example, because the data is important for you to assert a legal claim), therefore you do not request the deletion of the data, but instead request the restriction of their use;
The Data Controller no longer needs the personal data for the purpose of the indicated data management, but you require them to submit, enforce or defend legal claims; or
You have objected to the data processing, but the Data Controller's legitimate interest may also be the basis for the data processing, in this case, until it is determined whether the Data Controller's legitimate reasons take precedence over your legitimate reasons, the data management must be limited.
If data management is subject to restrictions, such personal data may only be processed with the consent of the data subject, with the exception of storage, or to submit, enforce or defend legal claims, or to protect the rights of another natural or legal person, or in the important public interest of the Union or a member state.
The data controller will inform you in advance (at least 3 working days before the restriction is lifted) of the lifting of the restriction on data management.
Right to erasure - right to be forgotten
You are entitled to have the Data Controller delete your personal data without undue delay if one of the following reasons exists:
the personal data are no longer needed for the purpose for which they were collected or otherwise processed by the Data Controller;
You withdraw your consent and there is no other legal basis for data processing;
You object to data processing based on legitimate interest and there is no overriding legitimate reason (i.e. legitimate interest) for data processing,
the personal data was handled illegally by the Data Controller and this was established based on the complaint,
personal data must be deleted in order to fulfill the legal obligation prescribed by EU or member state law applicable to the Data Controller.
If, for any legitimate reason, the Data Controller has made public the personal data processed about you and is obliged to delete it for any of the reasons indicated above, it is obliged to take all reasonably expected steps, including technical measures, in order to inform the data, taking into account the available technology and the costs of implementation controller and other data controllers that you have requested links to the personal data in question or a copy or duplicate of these personal data deletion.
Deletion does not apply if data management is necessary:
for the purpose of exercising the right to freedom of expression and information;
fulfilling the obligation under the EU or Member State law applicable to the data controller requiring the processing of personal data (such case is data processing in the context of invoicing, as the retention of the invoice is required by law), or for the purpose of performing a task carried out in the public interest or in the exercise of public authority granted to the data controller;
for the presentation, enforcement and protection of legal claims (e.g. if the Data Controller has a claim against you and has not yet fulfilled it, or a consumer or data management complaint is in progress).
Right to protest
You have the right to object to the processing of your personal data based on legitimate interests at any time for reasons related to your own situation.In this case, the Data Controller may no longer process the personal data, unless it proves that the data processing is justified by compelling legitimate reasons that take precedence over your interests, rights and freedoms, or that are related to the submission, enforcement or defense of legal claims .
If personal data is processed for direct business acquisition, you have the right to object at any time to the processing of your personal data for this purpose, including profiling, if it is related to direct business acquisition. If you object to the processing of personal data for direct business purposes, then the personal data may no longer be processed for this purpose.
Right to portability
If the data management is carried out in an automated way or if the data management is based on your voluntary consent, you have the right to ask the Data Controller to receive the data you provided to the Data Controller, which the Data Controller sends in xml, JSON or csv format at your disposal, if this is technically feasible, you can request that the Data Manager forward the data in this form to another data manager.
Automated decision making
You have the right not to be subject to the scope of a decision based solely on automated data management (including profiling) that would have legal effects on you or would similarly significantly affect you. In these cases, the Data Controller is obliged to take appropriate measures to protect the rights, freedoms and legitimate interests of the data subject, including at least the right of the data subject to request human intervention on the part of the data controller, to express his point of view and to submit objections to the decision.
The above does not apply if the decision:
Necessary to conclude or fulfill the contract between you and the Data Controller;
is made possible by EU or member state law applicable to the Data Controller, which also establishes appropriate measures for the protection of your rights and freedoms, as well as your legitimate interests; or
based on your express consent.
Registration in the data protection register
Infotv. pursuant to its provisions, the Data Controller had to register certain data operations in the data protection register. This reporting obligation was terminated on May 25, 2018.
Data security measures
The Data Controller declares that it has taken appropriate security measures to protect personal data against unauthorized access, alteration, transmission, disclosure, deletion or destruction, as well as against accidental destruction and damage, as well as against becoming inaccessible due to changes in the technology used.
The Data Controller will do everything within its organizational and technical capabilities to ensure that its Data Processors also take appropriate data security measures when working with your personal data.
Remedies
If, in your opinion, the Data Controller has violated a legal provision on data management or has not fulfilled any of your requests, you can initiate the investigation procedure of the National Data Protection and Freedom of Information Authority (address: 1363 Budapest, Pf. 9., e-mail) in order to terminate alleged illegal data management : ugyfelszolgalat@naih.hu, phone numbers: +36 (30) 683-5969 +36 (30) 549-6838; +36 (1) 391 1400).
We would also like to inform you that in the event of a violation of the legal provisions on data management, or if the Data Controller has not fulfilled any of your requests, you may file a civil lawsuit against the Data Controller in court.
Modification of data management information
The Data Controller reserves the right to modify this data management information in a way that does not affect the purpose and legal basis of data management. By using the website after the amendment enters into force, you accept the amended data management information.
If the Data Controller wishes to carry out further data processing in relation to the collected data for a purpose other than the purpose of their collection, it will inform you of the purpose of the data processing and the following information before the further data processing:
on the period of storage of personal data, or if this is not possible, on the criteria for determining the period;
of your right to request from the Data Controller access to your personal data, their correction, deletion or restriction of processing, and in the case of data processing based on legitimate interests, you may object to the processing of personal data, and in the case of data processing based on consent or a contractual relationship, you may request data portability provision of rights;
in the case of data management based on consent, that you can withdraw your consent at any time,
on the right to submit a complaint to the supervisory authority;
about howy whether the provision of personal data is based on legislation or a contractual obligation or is a prerequisite for concluding a contract, and whether you are obliged to provide personal data, and what possible consequences the failure to provide data may have;
about the fact of automated decision-making (if such a procedure is used), including profiling, as well as, at least in these cases, comprehensible information about the logic used and the significance of such data management and the expected consequences for you.
The data processing can only start after this, if the legal basis of the data processing is consent, in addition to the information, you must also consent to the data processing.
Post office and postal delivery
Please note that Magyar Posta Zrt. identifies the recipient in accordance with the provisions of the data management information in force at all times, therefore, where applicable, you may request the provision of your personal data at the time of delivery by post or at a post office.
Concepts
Website/Webstore: the website available at the above-mentioned URL address, which is considered a tool enabling communication between absent parties, thus suitable for making a contract statement in order to conclude a contract in the absence of the parties.
Product: all negotiable movable things listed in the product catalog or subpages of the Website, placed on the Website and/or by the Service Provider and intended for sale, which are the subject of the General Terms and Conditions.
Service Provider/Seller: the company, seller, with whom the Customer concludes a contract for the sale of Products.
User/Buyer/Buyer/You: the person entering into a contract making a purchase offer via the Website.
Consumer: a natural person acting outside the scope of his profession, independent occupation or business activity.
Business: a person acting in the scope of his profession, independent occupation or business activity.
Absentee contract: a contract between a business and a consumer, i.e. "consumer contract", which is concluded without the simultaneous physical presence of the parties within the framework of a distance selling system organized for the provision of the product or service according to the contract, in such a way that, in order to conclude the contract, the contracting parties only a device enabling communication between absent parties is used.
Parties: Service Provider and User together.
Products and services offered on the Website
The Service Provider displays on the Website the essential data of the products that can be ordered online/by phone/in writing/in person via the Website: the name of the product, the name of the manufacturer, the description of the product, the photo of the product and the price. The data provided for the products are informative. Product photos may differ from reality - for example, but not limited to colors, sizes, equipment, etc., in such cases the images serve as illustrations. The service provider is not responsible for possible differences between the image of the product and the appearance of the real product.
The prices shown on the website are in Hungarian forints and include the VAT required by law for the given products. The prices indicated on the Website are informative, in the case of special prices or other discounts, the special price and/or discounted price will be indicated separately. The Service Provider reserves the right to change the price. The indicated price of the products does not include shipping or packaging costs. Packaging costs are only charged for products for which this is indicated separately on the Website.
Despite the Service Provider's best efforts, the Service Provider has the right to withdraw from the contract in the event of an incorrect price indicated as a result of some error, for example a technical error. A price can be considered incorrect when there is a striking disproportion of value between the product's real and stated price, which an average consumer needs to notice immediately; such as, for example, the price of HUF 0, the price of HUF 1, or a price that is significantly different from the well-known, generally accepted price of the product. Since in such a case the Civil Code Pursuant to Act V of 2013, a mutual and unanimous expression of the parties does not create an agreement between the Parties regarding the sale, the contract is also void in the event that the User receives a confirmation from the Service Provider about the content of the order after placing the order, which confirmation also includes the incorrect price. According to this, the Service Provider is not obliged to fulfill an order containing an incorrect price, but the Service Provider informs the User in such a case and if the order can be fulfilled at a real price, it offers the User the opportunity to purchase the given product(s) at the real price, but the User is not obliged to to buy the product(s) at the price offered by
If a product was ordered for which incorrect product data was indicated, then after discovering the incorrect data, aThe User will be informed immediately, and the User has the opportunity to confirm his intention to purchase again or to cancel the purchase.
The data and information displayed on the Website do not constitute an offer or an offer for the conclusion of a contract.
Registration and purchase, order process
Registration
Registration is available from the top main menu or footer menu of the website, or via the Login control panel located on the side of the website. Open the registration page and fill out the form there, then click the "Register" button at the bottom of the form. When entering registration data, it is mandatory to enter real data. In case of successful registration, the website will indicate the success of your registration, or in case of missing data, the form will remain on the screen and warn you which sections have not been filled in or have been filled in incorrectly. In case of successful registration, the system will immediately log you in to the website, then the "Login" panel will show you under which name you have logged in.
By registering on the Website, the User declares that he accepts the provisions of these General Terms and Conditions and the Website's data management information and consents to data management. The user must provide real data during registration and purchase, otherwise no contract will be formed between the parties. The Service Provider excludes all liability in the event that the User uses the Website in another name and with other data. The Service Provider does not assume any responsibility for problems attributable to incorrect, untrue or inaccurate data provided by the User, such as delivery delays, or any other problems related to the fulfillment of the order. The Service Provider shall not be held liable for the resulting damages, during which the User's password is not accessed due to the fault of the Service Provider, or the User uses a weak password, or does not keep the password secret at such a level that unauthorized persons cannot access it.
Entry
In the fields of the Login panel, enter the e-mail address with which you registered and the associated password, then click the "Login" button next to the fields. After logging in, the content of the panel will automatically change, the name you are logged in with will be displayed, and the option to exit and change your password will also appear.
Checkout
To log out of the online store, click the Logout button in the "Login" panel! The exit (or logout) button is only visible on the panel if you have previously logged in.
Forgot password
If you have forgotten your password, by clicking on "forgot password" in the login panel, a new page will appear, which will ask for the e-mail address with which you previously registered in our online store. After entering the e-mail address, click on the button labeled Send, after which, if you are indeed a registered user of our website, you will receive an e-mail containing the additional steps necessary to generate a new password. Write down the new password exactly (uppercase and lowercase letters matter), then enter our website using the new password! You can change the new password as needed (see password change)! In order to ensure the security of your own data, always use secure passwords that are hard to guess!
Password change
If you want to change your password, enter the online store using the Login panel. After logging in, the "change password" link or button will appear for you, clicking on it will load a new page. The page will ask for your current password and then the new password twice to avoid possible typos. After filling in the fields, click the Changed button! If you have filled out the form correctly, after pressing the Changed button, you can enter our online store with the newly entered password.
In order to ensure the security of your own data, you must always use hard-to-guess, secure passwords on our Website, you are responsible for keeping the passwords and storing them in properly secure conditions, the Service Provider is not responsible for any damage caused by the passwords falling into unauthorized hands.
The process of buying
By browsing the product catalog of our website, you can compile the contents of your basket. On the detailed data sheet of the selected product, you will find the add to cart button for each product available for purchase, before which you can enter the quantity and number of pieces you wish to purchase in a small column. After pressing the add to cart button, the selected product is placed in the cart, about which the website gives feedback either in the form of a pop-up message or by displaying the detailed contents of the cart. You can add additional products to your virtual basket, you can add the contents of your basketyou can modify it in advance, for example by changing the number of products in the basket or by removing products from the basket. If you change the quantity of the products in the basket, after making the changes, click the "Update" button below the list of products, then the basket will automatically recalculate the prices and record the changed quantities.
If you have compiled the contents of your basket, click the "Order" button on the basket page to start the shopping process!
If you are not yet logged in to our website, you can log in or register on the page that appears. Log in to our website or choose registration!
In the next step of the purchase process, select the method of receiving the products, i.e. the delivery method, and also select the payment method! On the delivery and payment page, we have also indicated the fee for the various product pick-up and home delivery options. After selecting the delivery and payment method, click Next!
On the next screen, you can see the total value of the basket, the fee of the selected delivery method and their sum, so the total amount to be paid, where you can check the total amount to be paid.
In the form that appears, fill in the invoicing data and, in case of delivery, the delivery data and contact data as well! Please fill in the data accurately and carefully, because we can only fulfill the order if the data is accurate!
You can also enter a message for our staff in the Comment section of the order!
If you have filled in the data, click the "Next" button!
On the next screen, you have the opportunity to check the ordered products, the delivery and payment method, and the entered data before finalizing the order! If you find an error in the data, go back and correct the incorrect data, for example typos!
If you find all the data in order, then check the field(s) indicating the confirmation of acceptance of the General Terms and Conditions and other conditions, as well as the acceptance of the payment obligation, and click the "Order" button!
If you have chosen online payment by bank card, the system will display the secure online payment interface, where you can make the payment online! In all cases, the online payment is made on the secure website of the contracted bank or our contracted partner dealing with online payments, the provided bank card data do not reach our online store, so of course we do not recognize them and do not store them.
In the case of a successful order, the page thanking you for the successful purchase will appear on our website, and we will also automatically confirm the purchase by e-mail. Placing a successful order is considered an offer by the User. If the e-mail confirming the purchase does not arrive at the e-mail address provided during the purchase within 60 minutes after the finalization of the purchase, please check whether you entered your e-mail address correctly on our website and whether your e-mail account is suitable to receive e-mails - for example, whether the account is not full or whether there are other technical problems - and whether our e-mail has not been sent to the trash, spam folder or to the promotions folder! If the Service Provider does not confirm the order within 48 hours from the date of finalization of the order, the User is released from the obligation to make an offer or conclude a contract. The order is considered confirmed from the time when the confirmation becomes available to the Buyer. The service provider is not responsible for confirmation in cases where the order confirmation e-mail is not received due to the configuration of the e-mail system used by the Buyer, the saturation of his e-mail account, or filter or spam filter settings. The automatic e-mail confirmation sent by the website is only a notification that the order has been received by the Service Provider, but this confirmation does not constitute acceptance of the offer, and does not create a contract between the parties.
After a successful order, the contents of the basket will be empty. If you have finished shopping and are logged in to the website, you can log out of the system before closing the website in the "Login" panel at the top of the page.
The contract between the parties is created when the Service Provider confirms the order via the automatic confirmation e-mail and thereby accepts the User's offer created by placing the order.
Correction of data entry errors
The User can change the data provided during registration at any time, and correct any errors after logging in to the user account on the profile page. The only exception to this is the e-mail address used to identify the user account, because it is not possible to change it, but the user can ask the Service Provider fordeletion of his account and the User has the option to re-register on the Website using his corrected e-mail address.
During the purchase process, the User has the opportunity to correct data entry errors at every step of the purchase until placing the order, including the number of products placed in the basket, the provided billing and delivery data, contact data, delivery and payment data.
If, after finalizing the order, the User notices that he/she entered incorrect data during the placing of the order, he/she has the option to notify the Service Provider of the error via the Service Provider's contact details.
It is the User's responsibility to provide correct data, and the Service Provider has the right to charge the User for any damage caused to the Service Provider, including material damage, attributable to the incorrectly provided data.
Fulfillment of orders
Orders are processed and orders accepted by the Service Provider are fulfilled during business hours. Orders received outside of opening hours are processed on the next working day in order of receipt.
The service provider fulfills the ordered products within the shortest time possible. The general deadline is 5 (five) working days but a maximum of 30 (thirty) working days. Based on the sales contract between the parties, the Service Provider is obliged to transfer the ownership of the ordered products, and the User is obliged to pay the purchase price indicated in the confirmed order and to take delivery of the ordered products. If the Service Provider is late with regard to performance, the User may specify an additional deadline, if the Service Provider does not fulfill the provisions of the contract by the additional deadline, the User has the right to withdraw from the contract. If the Service Provider is unable to fulfill the products included in the order because the product is not available, cannot be obtained, or the production of the product has ceased, it shall immediately inform the User of this and refund the amount paid by the User to the Service Provider in connection with the order within eight working days at the latest.
Delivery methods and delivery conditions
You can read more about this by clicking on the following link: www.cortexpumps.com/szallitasi-felteltelek
Payment methods
You can read more about this by clicking on the following link: www.cortexpumps.com/szallitasi-felteltelek
The consumer's right of withdrawal and termination
In the case of a contract concluded outside the business premises and concluded between absent parties, the consumer has the right of withdrawal without reason pursuant to Act No. 45/2014. (II. 26.) Govt. according to regulation:
in the case of a contract for the sale of a product
to the product,
when buying and selling several products, if each product is delivered at a different time, to the last delivered product,
in the case of a product consisting of several items or pieces, to the last delivered item or piece,
if the product must be supplied regularly within a specified period, the first service,
from the date of receipt by the consumer or a third party indicated by him, other than the carrier;
in the case of a service contract, you can exercise it within fourteen days from the date of conclusion of the contract. The provisions of point a) of this paragraph do not affect the right of the consumer to exercise his right of withdrawal during the period between the date of conclusion of the contract and the date of receipt of the product. If the consumer has made an offer to conclude the contract, the consumer has the right to withdraw the offer before the conclusion of the contract, which terminates the binding nature of the offer covering the conclusion of the contract.
The right of withdrawal applies only to Users who qualify as consumers according to the Civil Code, pursuant to this. The right of withdrawal does not belong to the company, i.e. a person who acts in the scope of his profession, independent occupation or business activity.
The Consumer is not entitled to the right of withdrawal in the case of a non-pre-manufactured product that was produced based on the instructions or at the express request of the consumer, or in the case of a product that was clearly tailored to the consumer.
The consumer can exercise his right to withdraw from the purchase in writing by using the sample statement created for this purpose, which can be found below, or by means of a clear statement to this effect in writing, by telephone or verbally in person. In the case of exercising the right of withdrawal by post, the day of dispatch of the postal item must be taken into account, the Service Provider accepts registered mail.
The right of withdrawal shall be deemed to have been asserted within the deadline if the Consumer sends his statement within 14 days. The Consumer bears the burden of proving that he has exercised the right of withdrawal in accordance with this provision.
If the Consumer withdraws from the contract in accordance with the above (in accordance with § 22 of Government Decree 45/2014 (II. 26.),guard:
The Service Provider is obliged to refund the entire amount paid by the Consumer as compensation, including the costs incurred in connection with the performance, including the delivery fee, but if the Consumer expressly chooses a mode of transport other than the least expensive standard mode of transport, the Service Provider is not obliged to reimburse the resulting additional costs.
The Consumer bears the cost of returning the product. The product must be returned to the Service Provider's address or returned in person.
The Consumer is responsible for the depreciation resulting from use that exceeds the use necessary to determine the nature, properties and operation of the product.
The Service Provider will refund the amount to be reimbursed to the Consumer in the same way as the payment method used by the Consumer, unless the Consumer gives his express consent to another repayment method, in which case the Consumer will not be charged additional costs due to the application of the reimbursement method.
The consumer must return the product(s) immediately, but no later than fourteen days from the notification of cancellation, or hand it over to the Service Provider or a person authorized by the Service Provider to receive the product. The return is deemed completed within the deadline if the Consumer sends the product/products to the Service Provider before the expiry of the withdrawal period.
The Service Provider may withhold the amount due to the Consumer until the Consumer has returned the product or has proven beyond doubt that he has returned it to the Service Provider; of the two, the earlier date must be taken into account. The Service Provider does not accept shipments sent with cash on delivery.
45/2014, the consumer may not exercise the right of withdrawal in the following cases. (II. 26.) Govt. according to the regulation:
in the case of a contract for the provision of a service, after the completion of the service as a whole, if the company began the performance with the express prior consent of the consumer, and the consumer acknowledged that he loses his right of termination after the completion of the service as a whole;
with regard to a product or service whose price or fee cannot be influenced by the money market company, Art. 45/2014. (II. 26.) Govt. It depends on its possible fluctuation even during the deadline specified in Section 20 (2) of the Regulation;
in the case of a non-pre-manufactured product that was produced based on the instructions or at the express request of the consumer, or in the case of a product that was clearly tailored to the consumer;
regarding a perishable product or a product that retains its quality for a short time;
with regard to a product with closed packaging that cannot be returned after being opened after delivery for reasons of health protection or hygiene;
with regard to a product which, due to its nature, is inseparably mixed with another product after delivery;
with regard to an alcoholic beverage, the actual value of which depends on market fluctuations in a manner beyond the company's control, and the price of which was agreed upon by the parties when concluding the sales contract, however, the performance of the contract only takes place after the thirtieth day from the conclusion of the contract;
* - with the exception contained in paragraph (2) - in the case of a business contract where the business visits the consumer at the consumer's express request to carry out urgent repair or maintenance work;
regarding the sale and purchase of audio and video recordings in sealed packaging, as well as copies of computer software, if the consumer has opened the packaging after delivery;
with regard to newspapers, magazines and periodicals, with the exception of subscription contracts;
in the case of contracts concluded at a public auction;
with the exception of housing services, in the case of a contract for the provision of accommodation, transport, car rental, catering or a service related to leisure activities, if a deadline or deadline for performance defined in the contract has been agreed;
with regard to digital data content provided on a non-physical data carrier, if the business has started performance with the express, prior consent of the consumer, and the consumer has simultaneously declared with this consent that he/she will lose his/her right according to § 20 after the start of performance.
45/2014 on the detailed rules of contracts between the Consumer and the Service Provider. (II.26.) Govt. the full text of the decree is available at the URL https://net.jogtar.hu/jogszabaly?docid=A1400045.KOR.
Product warranty, guarantee
Accessories warranty
In which case can you exercise your accessory warranty right?
In the event of faulty performance by the Service Provider, you can assert a warranty claim against the company in accordance with the rules of the Civil Code.
What rights do you have under your warranty claimon his father?
You can - at your choice - make use of the following accessory warranty claims: You can request repair or replacement, unless the fulfillment of the demand you choose is impossible or would involve disproportionate additional costs for the company compared to the fulfillment of other demands. If you did not or could not ask for the repair or replacement, you can request a proportional reduction of the compensation, or you can repair the defect at the company's expense, or you can have it repaired by someone else, or - in the last case - you can also withdraw from the contract. You can transfer from your chosen accessory warranty right to another, but you will bear the cost of the transfer, unless it was justified or the company gave a reason for it.
What is the deadline for asserting your warranty claim?
You are obliged to report the error immediately after discovering it, but no later than within two months of discovering the error. At the same time, I would like to draw your attention to the fact that you can no longer assert your accessory warranty rights beyond the two-year limitation period from the completion of the contract.
Who can you enforce your accessory warranty claim against?
You can enforce your accessory warranty claim against the Service Provider.
What other conditions are there for asserting your accessory warranty rights?
There is no other condition for validating your accessory warranty claim within six months from the date of delivery, apart from reporting the defect, if you prove that the product or service was provided by the
Service Provider. However, after six months have passed since the performance, you are already obliged to prove that the defect you recognized was already present at the time of performance.
Product warranty
In which case can you use your product warranty right?
In the event of a defect in a movable thing (product), you may - at your choice - assert your rights specified in point 1 or a product warranty claim.
What rights do you have based on your product warranty claim?
As a product warranty claim, you can only request the repair or replacement of the defective product.
In which case is the product considered defective?
The product is defective if it does not meet the quality requirements in force at the time it is placed on the market or if it does not have the properties described by the manufacturer.
What is the deadline for asserting your product warranty claim?
You can assert your product warranty claim within two years of the product being placed on the market by the manufacturer. After this deadline, you will lose this right.
Against whom and under what other conditions can you enforce your product warranty claim?
You may only exercise your product warranty claim against the manufacturer or distributor of the movable item. You must prove the defect of the product in the event of a product warranty claim.
In what cases is the manufacturer (distributor) exempt from product warranty obligations?
The manufacturer (distributor) is only released from its product warranty obligation if it can prove that:
the product was not manufactured or marketed as part of its business activities, or
the defect was not detectable according to the state of science and technology at the time of placing it on the market or
the defect of the product results from the application of legislation or mandatory official regulations. It is sufficient for the manufacturer (distributor) to prove one reason for the exemption.
We would like to draw your attention to the fact that due to the same defect, you cannot assert a claim for accessory warranty and product warranty at the same time, in parallel with each other. However, if your product warranty claim is successfully asserted, you can assert your accessory warranty claim for the replaced product or repaired part against the manufacturer.
Warranty
In which case can you exercise your accessory warranty right?
In the event of faulty performance, the Service Provider is obliged to provide a guarantee (according to colloquial usage, to provide a guarantee) based on this contract.
In the case of durable consumer goods (e.g.: technical goods, tools, machines) and their parts, the warranty is mandatory in that case, if the purchase value of the given item exceeds HUF 10,000.
The warranty is based on a contract, if the manufacturer of the articles or the Service Provider himself provides a warranty according to the conditions and for a period of time determined by him. In such a case, the warranty (guarantee) conditions applicable to the given article shall apply, and the Service Provider will also issue a warranty certificate for the warranty.
What rights are you entitled to under the warranty and within what time frame?
151/2003 on the mandatory warranty for certain consumer durables. (IX. 22.) Govt. the annex to the decree defines the cases of mandatory warranty (https://net.jogtar.hu/jogszabaly?docid=A0300151.KOR). The Service Provider does not provide a warranty for products that are outside the scope of products defined by the decree. The duration of the mandatory warranty is 1 year, the starting date of which is the handing over of the product to the consumer, or if the device must be put into operation and it is carried out by the distributor or its representative, then the day of commissioningyes. Accordingly, the warranty period does not necessarily start on the day of purchase.
Based on all of this, the duration of the warranty is independent of the deadlines governing the enforceability of warranty rights, and can be shorter or longer compared to them.
When is the company released from its warranty obligation?
The company is exempted from its warranty obligation only if it proves that the cause of the defect arose after performance. We would like to draw your attention to the fact that due to the same defect, you cannot assert a claim for accessory warranty and warranty, or a claim for product warranty and warranty at the same time, in parallel with each other, but otherwise, you are entitled to the rights arising from the warranty regardless of the rights defined in the above Articles Warranty and Product Warranty.
Exchange guarantee within three working days
151/2003. (IX. 22.) is obliged to provide a three-working-day replacement guarantee for the product ranges specified in the government decree. If the Consumer exercises the right to exchange guarantee, then the Service Provider is obliged to exchange the product in question.
Other provisions
Within the one-year period prescribed in the decree, the service provider may not deviate from the conditions set out in the decree to the detriment of the consumer.
The User is responsible for proving the conclusion of the contract, in order to submit a warranty and/or warranty claim, the Service Provider must present an invoice or receipt confirming the purchase of the product(s) in question from the Service Provider.
The new Civil Code (Ptk.) 6:157. According to the main rule on defective performance, the obligee performs defectively if, at the time of performance, the service does not meet the quality requirements established in the contract or legislation.
The obligee does not perform incorrectly if the right holder knew of the error at the time of the conclusion of the contract, or should have known of the error at the time of the conclusion of the contract. It is an important rule that in a contract between a consumer and a business, the stipulation that deviates from the provisions of the relevant legal chapter on accessory warranty and guarantee to the disadvantage of the consumer is null and void.
In the case of a contract between a consumer and a business, it must be assumed, until proven otherwise, that the defect recognized by the consumer already existed at the time of the performance within six months of the performance, unless this presumption is incompatible with the nature of the matter or the nature of the defect. In practice, all of this means that in the event of an error detected within six months, the burden of proof rests with the company.
The Service Provider must endeavor to repair or replace the product(s) as soon as possible, but no later than fifteen days.
Handling complaints
The aim of the service provider is to fulfill the orders received via the website accurately, with adequate quality and within the agreed deadline, and to provide users with a high level of service. If the User nevertheless has a complaint regarding the fulfillment of the orders or the products received, he can communicate his complaint to the contact details of the Service Provider in writing, by e-mail, by telephone or in person.
If the service provider agrees, it will handle the verbal complaints immediately, in other cases, or if the immediate investigation of the complaint is not possible, it will prepare a report on the complaint for the purpose of examining and handling the complaint as soon as possible; the Service Provider shall immediately send or hand over a copy of the completed protocol and its contents to the User. The user has the opportunity to enter his complaint in the customer book at the service provider's headquarters/premises, to which the service provider responds within thirty days.
The Service Provider is obliged to respond to written complaints within thirty days, and if the complaint is rejected, the reason for the rejection will be given. The Service Provider will keep the records of complaints and the responses to them for five years and present them to the authority upon request during an official inspection.
The record of the complaint must contain at least the following: the name and address of the consumer, the time, place and method of submitting the complaint and the preparation of the report, a detailed description of the complaint and the related documents submitted/presented to the Service Provider during the presentation of the complaint, documents and other list of evidence, signature of the person taking the minutes, signature of the complainant in the case of a personal oral complaint.
The parties try to settle their disputes amicably.
If the User does not accept the rejection of the complaint, he can initiate a conciliation body procedure with his complaint. 387/2016 on the appointment of the consumer protection authority. (XII. 2.) Govt. pursuant to the decree, in administrative authority matters, the district office or the district office of the county seat acts in the first instance, and the Pest County Government Office acts in the second instance with national competence.
The conciliation board is responsible for consumerssettlement of legal disputes outside of court proceedings; its task is also to attempt to reach an agreement between the parties for the purpose of settling the consumer dispute, and in the event of this being unsuccessful, it makes a decision in the case in order to ensure the simple, fast, efficient and cost-saving enforcement of consumer rights. At the request of the consumer or the business, the conciliation body gives advice on the rights of the consumer and the obligations of the consumer.
In the case of a cross-border consumer dispute related to an online sales contract or an online service contract, this task is performed by the Budapest Conciliation Board in Hungary. The European Commission has created a website available at the URL http://ec.europa.eu/odr, where consumers can register, so that through this they have the opportunity to settle their legal disputes related to online purchases by filling out an application, avoiding court proceedings. In this way, consumers can enforce their rights without, for example, distance preventing them from doing so.
The Service Provider has an obligation to cooperate in the conciliation board procedure, which also includes the obligation to send the response and to appear. If the company's seat or location is not registered in the county of the chamber that operates the territorially competent conciliation board, the company's obligation to cooperate extends to offering the possibility of concluding a written agreement that meets the consumer's needs.
If the User does not apply to a conciliation body, or the conciliation body procedure does not lead to a result, the User has the option to go to the consumer protection authority at the competent district office according to the User's place of residence, or to the court in order to settle his complaint.
The contact details of the district offices are available at the following URL: http://jarasinfo.gov.hu/
Contact details of the regionally competent conciliation bodies:
Baranya County Conciliation Board
Address: 7625 Pécs, Majorosy Imre u. 36.
Mailing address: 7602 Pécs, Pf. 109.
Telephone number: (72) 507-154
Fax number: (72) 507-152
President: Dr. József Bodnár
E-mail address: kerelem@baranyabekeltetes.hu, info@baranyabekeltetes.hu
Bács-Kiskun County Conciliation Board
Address: 6000 Kecskemét, Árpád krt. 4.
Telephone number: (76) 501-525, (76) 501-532
Fax number: (76) 501-538
President: Dr. Zsuzsanna Horváth
E-mail address: bekeltetes@bacsbekeltetes.hu
Békés County Conciliation Board
Address: 5600 Békéscsaba, Penza ltp. 5.
Telephone number: (66) 324-976, 446-354, 451-775
Fax number: (66) 324-976
President: Dr. László Bagdi
E-mail address: bekeltetes@bmkik.hu; bmkik@bmkik.hu
Borsod-Abaúj-Zemplén County Conciliation Board
Address: 3525 Miskolc, Szentpáli u. 1.
Telephone number: (46) 501-091, 501-870
Fax number: (46) 501-099
President: Dr. Peter Tulip
E-mail address: bekeltetes@bokik.hu
Budapest Conciliation Board
Address: 1016 Budapest, Krisztina krt. 99.
Telephone number: (1) 488-2131
Fax number: (1) 488-2186
President: Dr. György Baranovszky
E-mail address: bekelteto.testulet@bkik.hu
Csongrád County Conciliation Board
Address: 6721 Szeged, Párizsi krt. 8-12.
Telephone number: (62) 554-250/118 ext
Fax number: (62) 426-149
President: Dr. Károly Horváth
E-mail address: info@csmkik.hu
Fejér County Conciliation Board
Address: Hosszúséta tér 4-6, 8000 Székesfehérvár.
Telephone number: (22) 510-310
Fax number: (22) 510-312
President: Dr. József Vari Kovács
E-mail address: fmkik@fmkik.hu; bekeltetes@fmkik.hu
Győr-Moson-Sopron County Conciliation Board
Address: Szent István út 10/a, 9021 Győr.
Telephone number: (96) 520-202; 520-217
Fax number: (96) 520-218
President: László Horváth
E-mail address: bekeltetotestulet@gymskik.hu
Hajdú-Bihar County Conciliation Board
Address: 4025 Debrecen, Petőfi tér 10.
Place of administration: 4025 Debrecen Vörösmarty u. 13-15.
Phone: 06-52-500-710, 06-52-500-745
Fax: 06-52-500-720
President: Dr. Psal dawn
E-mail address: bekelteto@hbkik.hu
Heves County Conciliation Board
Address: Faiskola út 15, 3300 Eger.
Mailing address: 3301 Eger, Pf. 440.
Telephone number: (36) 416-660/105 ext
Fax number: (36) 323-615
President: Dr. Csaba Gordos
E-mail address: bekeltetes@hkik.hu
Jász-Nagykun-Szolnok County Conciliation Board
Address: 5000 Szolnok, Verseghy park 8.
Telephone number: (56) 510-610
Fax number: (56) 370-005
President: Dr. Dr. Lajkón Laugh Judith
E-mail address: bekeltetotestulet@jnszmkik.hu
Komárom-Esztergom County Conciliation Board
Address: 2800 Tatabánya, Fő tér 36.
Telephone number: (34) 513-010
Fax number: (34) 316-259
President: Dr. György Rozsnyói
E-mail address: bekeltetes@kemkik.hu
Nógrád County Conciliation Board
Address: Alkotmány út 9/a, 3100 Salgótarján
Phone number: (32) 520-860
Fax number: (32) 520-862
President: Dr. Erik Pongó
E-mail address: nkik@nkik.hu
Pest County Conciliation Board
Address: 1119 Budapest, Etele út 59-61. II. floor 240.
Telephone number: 06-1-269-0703
Fax number: 06-1-269-0703
President: dr. Károly Csanádi
E-mail address: pmbekelteto@pmkik.hu
Somogy County Conciliation Board
Address: Anna utca 6, 7400 Kaposvár.
Telephone number: (82) 501-000
Fax numberat: (82) 501-046
President: Dr. Ferenc Novák
E-mail address: skik@skik.hu
Szabolcs-Szatmár-Bereg County Conciliation Board
Address: 4400 Nyíregyháza, Széchenyi u. 2.
Telephone number: (42) 311-544, (42) 420-180
Fax number: (42) 420-180
President: Dr. Görömbeiné Katalin Balmaz
E-mail address: bekelteto@szabkam.hu
Tolna County Conciliation Board
Address: 7100 Szekszárd, Arany J. u. 23-25.
Telephone number: (74) 411-661
Fax number: (74) 411-456
President: Dr. Ferenc Gáll
E-mail address: kamara@tmkik.hu
Vas County Conciliation Board
Address: Honvéd tér 2, 9700 Szombathely.
Telephone number: (94) 312-356
Fax number: (94) 316-936
President: Dr. Followed by Zoltán
E-mail address: vmkik@vmkik.hu
Veszprém County Conciliation Board
Address: 8200 Veszprém, Budapest u. 3.
Telephone number: (88) 814-111
Fax number: (88) 412-150
President: Dr. Csaba Vasvári
E-mail address: info@bekeltetesveszprem.hu
Zala County Conciliation Board
Address: 8900 Zalaegerszeg, Petőfi utca 24.
Telephone number: (92) 550-513
Fax number: (92) 550-525
President: Dr. Sándor Molnár
E-mail address: zmkik@zmkik.hu; zmbekelteto@zmkik.hu
Additional information about the conciliation procedure is available on the website http://fogyasztovedelem.kormany.hu/node/11069.
Copyrights
The Website is protected by copyright. The Service Provider reserves all rights related to the entire content of the Website, regarding the operation and content of the Website or any part of it. The saving, storage, processing, sale or use of the contents appearing on the Website or any part thereof is prohibited without the prior written consent of the Service Provider.
Applicable legislation
CLV of 1997. law on consumer protection;
CVIII of 2001 Act on certain issues of electronic commercial services and services related to the information society;
151/2003. (IX. 22.) Govt. decree on the mandatory warranty for certain consumer durables;
XLVII of 2008 on the prohibition of unfair commercial practices towards consumers. law (Fttv.)
4/2009 on the detailed rules for indicating the selling price and unit price of products, as well as the price of services. (I. 30.) NFGM-SZMM joint decree.
Act V of 2013 on the Civil Code (PTK);
Regulation 524/2013/EU on the online settlement of consumer disputes and amending Regulation 2006/2004/EC and Directive 2009/22/EC
19/2014. (IV. 29.) NGM decree on the procedural rules for dealing with warranty and guarantee claims for things sold under a contract between a consumer and a business
Government Decree 45/2014 (II.26) on the detailed rules of contracts between the consumer and the business;
The language of these General Terms and Conditions and the contracts covered by these General Terms and Conditions is Hungarian, the contracts are not filed by the Service Provider, they are not considered written contracts.
The mandatory provisions of the relevant legislation apply to the parties without special stipulations. Questions not regulated in these GTC and the interpretation of these GTC are governed by Hungarian law. If any point of these Terms and Conditions is incomplete or invalid based on the applicable legal regulations, then the parts of the Terms and Conditions other than the point in question remain in force, and in the case of the points in question, the legislation in force at all times shall apply.
The Service Provider does not have a code of conduct.
Other provisions
These Terms and Conditions are valid from October 15, 2020 until withdrawn. The service provider reserves the right to unilaterally modify these GTC. The Service Provider shall publish the amendments on the Website no later than 10 days before the amendments take effect.
The website's data management information is available at the URL www.cortexpumps.com/adatvedelem.
Withdrawal/Cancellation declaration form
Only fill it out and return it if you intend to withdraw from the contract.
Addressee: Szervíz 2000 Kft. (6782 Mórahalom, 4th district 151. / 0620/380-9680)
I/we, the undersigned, declare that I/we exercise my/our right of withdrawal/termination with respect to the contract for the sale of the following item(s) or the provision of the following service:
Date of conclusion of contract / date of acceptance:
Name of the consumer(s):
Address of the consumer(s):
Signature of the consumer(s):
Dated:
Disclaimer
Copyrights
The content of the materials, photos and data appearing on the owner's pages of Webáruház are protected by copyright. All forms of copying, storage in data systems, publication on other Internet sites, and use in any form - to an extent exceeding personal use - may only take place with the prior written permission of the Web Store Owner. This website may contain textual, graphic or other works protected by copyright by the following authors: Shopmasters-Informatika Kft.
Limitation of general liability
Everyone can visit and use Webáruház Plajdonos pages only at their own risk. From any incorrect or misleading content published on the Webshop Owner's pages, its websites and servicesdoes not assume responsibility for any loss, direct or consequential damage to the users resulting from the use, inability to use, breakdown, suspension or termination of its services. (This statement does not apply to our services regulated by a separate agreement or contract - in relation to which the Web Store Owner acts and is responsible in accordance with the provisions of the contracts.)
Risk
Users using the services of Webáruház Plajdonos acknowledge that during data transmission, data may be lost, destroyed, or possibly fall into unauthorized hands, and due to the public nature of the Internet, foreign intrusions may occur into the system, so uploaded data (including personal data) may fall into unauthorized hands. In such cases, the Web Store Owner bears no responsibility, the user is aware of this risk and assumes this risk when using the service.
Of course, we do everything to ensure that the data is safe, our hosting and website are managed by professionals and the systems are regularly updated. We do not voluntarily release the data to third parties - except to the authorities if they have the appropriate authority or permission to do so.
We would like to inform you that Webáruház Owner may use this website only if you accept the above!